In the next phase, the maturity of digital transformation will be influenced by three key factors: Internet of Things (IoT), machine learning and 5G. The continued growth of online services and IoT devices will generate large amounts of data, which will be rearranged by machine learning algorithms, transmitted faster with 5G connectivity, and enable open further expand the process. However, digital transformation will not be effective when consumers do not yet trust the privacy and safety to share their data. And trust is also a key factor unlocking the potential of these new technologies. In this Tech Town article, we’ll learn about how 5G, AI, and IoT are set to accelerate digital transformation.

The other side of “connection”

We need to understand that advanced connectivity brings a lot of value, but also comes with many risks. Although it is convenient to use smart devices in the home, they are very vulnerable to hackers, and can even be secretly recorded. Social media is a great tool for bringing people together – until the data is collected by a third party. Web stats tools were supposed to personalize experiences, but now they’re tools for displaying ads.


A recent Eurobarometer study found that 87% of Europeans do not want to disclose personal information to online platforms. A survey by CUJO AI last year of 2,600 smart homeowners found that 87.3% of homeowners were “very worried” about losing their personal information, 77.5% worried about anyone. that unauthorized remote access to their smart home.


Currently, more than 2.2 billion user records have been illegally accessed due to recklessness in data security of enterprises and lack of security efforts on individual users’ cyberspace. Such important data could be social security numbers, driver’s license numbers, and other personal and financial information. Loose cybersecurity and some privacy issues are a huge risk for digital transformation.

Internet of tomorrow

IoT, AI, and 5G are the pillars leading digital transformation. New tools and technologies have simplified our lives, but we only fully trust them when they do not collect and share user information. Machine learning and AI will only make the best predictions and improvements when they are free of bias or unethical factors.


5G enables faster connections and fuels the growth of smart cities, smart wearables, and biotechnology. Without proper oversight and absolute transparency, this new Internet world can easily get bogged down and become a world of chaos. However, we have a right to believe in these new technologies, and talent around the world is speeding up with it.

Enhance your reputation

According to the annual Global RepTrack 100 survey in 2018, many companies are losing their reputation. But every company can gain the trust of customers in the future, in the following ways:

Action for a cause

Clearly define the mission of the business and act on it every day. When customers and employees also have a belief in that mission, they help your business stay on track in the bigger picture.

Switch to open source.

Don’t be afraid to share in-depth knowledge of your business. Everyone can write an article about something, but not everyone has the qualifications or the courage to show exactly how to get the best results. A leader does not shy away from the responsibility of building a better future. When there is a solution that has the potential to improve millions of lives, share it. Example: The Tesla Company shared all of its patents in 2014.


But if you don’t feel that’s the right thing for your business at this point, consider joining an open source community.

Industry Reputation

Before building trust and developing a business reputation, work hard to get relevant certifications, get recommended in industry reports, attend industry events where anyone also tested on their insights.

Transparent data handling policy.

Prevention of hackers is one of the urgent issues today. Protecting user data should be a top priority for every business, regardless of industry. Being trusted by customers also means being responsible for keeping their information reasonably secure. Take up the challenge and deploy the necessary security and privacy tools. Customers need you to clarify why, when, and why your business collects their data.


Strive to carefully integrate transparency, security and customer privacy into the core of the business. Because cybersecurity isn’t just a feature, it’s also a strategic element that helps instill confidence in users who connect every day. That is also the difference between leading businesses and “soon-to-be” companies.

Hope the information that Tech Town brings above will be useful to you.


Contact us if your business has any technological challenges.



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